Enhancing the customer experience with Loyalty management

Enhancing the customer experience with Loyalty management is an article provided by SAP AG. This SAP CRM article is intended for SAP System Administrators, Customer Relationship Management (CRM) developer and SAP technology Consultants.
This SAP Customer relationship Management (CRM) article explains you about how to strengthen the brand and improve customer retention using loyalty management. This article explains you how to keep customer focus while building brands and creating strategies for facing business competition. Moreover you will learn various loyalty programs to enhance the customer experience using various SAP CRM strategies.
Following are the few topics covered in this SAP CRM Document.
  • Satisfying customers, developing advocates
  • Leveraging metrics to enhance the customer experience
  • How loyalty management enhances the customer experience
  • Best practices in managing loyalty programs
  • Managing your loyalty programs with SAP CRM
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SAP CRM Student Recruitment and Integration with Student Lifecycle Management - 1

CRM Student Recruitment and Integration with Student Lifecycle Management - 1 is an article provided by SAP AG. This SAP CRM article is intended for SAP System Administrators, Customer Relationship Management (CRM) developer and SAP technology Consultants.
This SAP Customer Relationship Management (CRM) article applies to CRM 2007 and Student Lifecycle Management EHP 3. This CRM article is written by Barbara Bluemel and Tina Bach, SAP AG. This SAP CRM document explains you about CRM 2007 marketing features in the area of Student recruitment. You will learn to couple ERP student lifecycle management with SAP CRM marketing functionalities.
Following are the few topics covered in this SAP CRM 2007 document.
  • Introduction to SAP CRM 2007 marketing features for Student recruitment
  • CRM for Student Recruitment: Role Based UI Adaption
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Transforming the Healthcare Business with mySAP CRM

Transforming the Healthcare Business with mySAP CRM is an article provided by SAP AG. This SAP CRM article is intended for SAP System Administrators, Customer Relationship Management (CRM) developer and SAP technology Consultants.
This SAP CRM article explains you about the business transformation study of Medline Industries Inc. This article explains you about key challenges to enhance customer relationships, managing products, improving pricing, channel supporting, etc. Moreover you will learn SAP CRM best implementation practices, operational benefits of SAP CRM, Financial and strategic benefits of CRM, etc.
Following are the few topics covered in this SAP CRM document.
  • Medline – Focused on Helping Healthcare Institutions Contain Costs
  • Financial Strength and Vertical Integration
  • A Focus on Service Excellence and Quality
  • Complex Pricing in the Healthcare Supply Industry
  • Opportunities for Improvement with Online Sales
  • SAP Support for Healthcare
  • Implementation process and best practices
  • Business Process transformation and value realized
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Operating and Customizing Field Applications in SAP CRM

Operating and Customizing Field Applications in SAP CRM is an article provided by SAP AG. This SAP CRM article is intended for SAP System Administrators, Customer Relationship Management (CRM) developer and SAP technology Consultants.
This SAP Customer Relationship Management (CRM) articles applies to SAP CRM 5.0 field applications. You will learn mySAP CRM field applications and how to customize it in SAP CRM. Moreover you will learn various challenges in SAP CRM field applications, CRM Middleware, mobile.Net Clients, and CRM Mobile scenario, etc.
Following are the few topics covered in this SAP CRM document.
  • Field Applications in SAP CRM
  • mySAP CRM Powered by SAP NetWeaver: Mobile Scenario
  • CRM Middleware and Mobile .NET Client
  • Operating Field Applications in SAP CRM
  • System Landscape
  • Data Distribution and Synchronization
  • System Administration and Monitoring
  • Customizing Field Applications in SAP CRM
  • Server-Side Customizing Process
  • Client-Side Customizing Process
  • Software Logistics
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The Next Generation of CRM: Engaging With the Empowered Customer in Turbulent Times

The Next Generation of CRM: Engaging With the Empowered Customer in Turbulent Times is an article provided by SAP AG. This SAP CRM article is intended for SAP System Administrators, Customer Relationship Management (CRM) developer and SAP technology Consultants.
This SAP CRM article is a presentation sponsored by SAP America and the speaker of this presentation is Jujhar Singh and moderated by Patrick Devine. This article focus on SAP CRM future sate and shape, transformational trends that are impacting company, CRM framework for success and competitive differentiation, SAP's holistic approach and review of next generation CRM applications, etc.
Following are the few topics covered in this SAP Customer Relationship management (CRM) presentation document.
  • Transformational Trends Are Impacting Your Business
  • The Balance of Power is Shifting: Today’s customers are informed and empowered like never before
  • Your Challenge in A Turbulent Economy: Balancing Short term needs and long term goals
  • CRM Framework for Success: Sources of Competitive Differentiation
  • Silos of Information Disconnect the Business Process Leading to Anarchical Organizations
  • Operational Excellence Drives Customer Satisfaction and Delivers Value
  • Adapt to The Customer Experience Evolution: From The Traditional Interaction Channels
  • Leverage Web 2.0 To Engage “Social” Customers & Enrich The Interaction Experience
  • Bring CRM to the mobile workforce to enable customer interaction everywhere & anytime
  • Achieving Decision Excellence in CRM Is Still A Distant Dream For Many Organizations
  • Decision Excellence Translates Into Customer Insight
  • Result: CRM Analytics Will Graduate From Dashboards & Reports to Delivering Higher Business Value & Insight
  • The Future of CRM Lies in the Confluence of the Three Pillars of Excellence
  • SAP’s Holistic Approach to CRM
  • Enterprise Mobility is Highly Complex & Expectations are High
  • SAP’s Mobile Applications Strategy
  • SAP CRM: Easy to Consume, Easy to Deploy
  • Leverage The Power Of Customer Conversations In The Social Web To Enrich Your Business Processes
  • Next Generation Example: Sales Force Automation
  • Leverage Lead Nurturing Information, Social Media and Analytics to Facilitate Lead Qualification
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Cockpit Modeling for SAP CRM Mobile Laptop

Cockpit Modeling for SAP CRM Mobile Laptop is an article provided by SAP AG. This SAP CRM article is intended for SAP System Administrators, Customer Relationship Management (CRM) developer and SAP technology Consultants.
This SAP CRM article applies to SAP CRM Mobile Laptop applications 5.0 and above. This article is written by Ankan Banerjee who got experienced in SAP CRm, application software development in mobile applications and middleware, etc. This SAP Customer relationship management (CRM) article explains you about custom cockpits modeled with mobile application studio for the use in SAP CRM mobile landscape reusing existing tiles and business objects.
Following are the few topics covered in this SAP CRM document.
  • Terminologies used in the document specific to the Mobile Laptop Application
  • Steps performed to create a cockpit for Sales Documents
  • Initial Steps
  • Creating and adding Tiles into the Tile Set
  • Anchor Modeling – Tile Set level
  • Anchor Modelling – Component level
  • Generation and Build
  • Final Cockpit View
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