Enhancing the customer experience with Loyalty management

Enhancing the customer experience with Loyalty management is an article provided by SAP AG. This SAP CRM article is intended for SAP System Administrators, Customer Relationship Management (CRM) developer and SAP technology Consultants.
This SAP Customer relationship Management (CRM) article explains you about how to strengthen the brand and improve customer retention using loyalty management. This article explains you how to keep customer focus while building brands and creating strategies for facing business competition. Moreover you will learn various loyalty programs to enhance the customer experience using various SAP CRM strategies.
Following are the few topics covered in this SAP CRM Document.
  • Satisfying customers, developing advocates
  • Leveraging metrics to enhance the customer experience
  • How loyalty management enhances the customer experience
  • Best practices in managing loyalty programs
  • Managing your loyalty programs with SAP CRM
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SAP CRM Student Recruitment and Integration with Student Lifecycle Management - 1

CRM Student Recruitment and Integration with Student Lifecycle Management - 1 is an article provided by SAP AG. This SAP CRM article is intended for SAP System Administrators, Customer Relationship Management (CRM) developer and SAP technology Consultants.
This SAP Customer Relationship Management (CRM) article applies to CRM 2007 and Student Lifecycle Management EHP 3. This CRM article is written by Barbara Bluemel and Tina Bach, SAP AG. This SAP CRM document explains you about CRM 2007 marketing features in the area of Student recruitment. You will learn to couple ERP student lifecycle management with SAP CRM marketing functionalities.
Following are the few topics covered in this SAP CRM 2007 document.
  • Introduction to SAP CRM 2007 marketing features for Student recruitment
  • CRM for Student Recruitment: Role Based UI Adaption
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Transforming the Healthcare Business with mySAP CRM

Transforming the Healthcare Business with mySAP CRM is an article provided by SAP AG. This SAP CRM article is intended for SAP System Administrators, Customer Relationship Management (CRM) developer and SAP technology Consultants.
This SAP CRM article explains you about the business transformation study of Medline Industries Inc. This article explains you about key challenges to enhance customer relationships, managing products, improving pricing, channel supporting, etc. Moreover you will learn SAP CRM best implementation practices, operational benefits of SAP CRM, Financial and strategic benefits of CRM, etc.
Following are the few topics covered in this SAP CRM document.
  • Medline – Focused on Helping Healthcare Institutions Contain Costs
  • Financial Strength and Vertical Integration
  • A Focus on Service Excellence and Quality
  • Complex Pricing in the Healthcare Supply Industry
  • Opportunities for Improvement with Online Sales
  • SAP Support for Healthcare
  • Implementation process and best practices
  • Business Process transformation and value realized
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Operating and Customizing Field Applications in SAP CRM

Operating and Customizing Field Applications in SAP CRM is an article provided by SAP AG. This SAP CRM article is intended for SAP System Administrators, Customer Relationship Management (CRM) developer and SAP technology Consultants.
This SAP Customer Relationship Management (CRM) articles applies to SAP CRM 5.0 field applications. You will learn mySAP CRM field applications and how to customize it in SAP CRM. Moreover you will learn various challenges in SAP CRM field applications, CRM Middleware, mobile.Net Clients, and CRM Mobile scenario, etc.
Following are the few topics covered in this SAP CRM document.
  • Field Applications in SAP CRM
  • mySAP CRM Powered by SAP NetWeaver: Mobile Scenario
  • CRM Middleware and Mobile .NET Client
  • Operating Field Applications in SAP CRM
  • System Landscape
  • Data Distribution and Synchronization
  • System Administration and Monitoring
  • Customizing Field Applications in SAP CRM
  • Server-Side Customizing Process
  • Client-Side Customizing Process
  • Software Logistics
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The Next Generation of CRM: Engaging With the Empowered Customer in Turbulent Times

The Next Generation of CRM: Engaging With the Empowered Customer in Turbulent Times is an article provided by SAP AG. This SAP CRM article is intended for SAP System Administrators, Customer Relationship Management (CRM) developer and SAP technology Consultants.
This SAP CRM article is a presentation sponsored by SAP America and the speaker of this presentation is Jujhar Singh and moderated by Patrick Devine. This article focus on SAP CRM future sate and shape, transformational trends that are impacting company, CRM framework for success and competitive differentiation, SAP's holistic approach and review of next generation CRM applications, etc.
Following are the few topics covered in this SAP Customer Relationship management (CRM) presentation document.
  • Transformational Trends Are Impacting Your Business
  • The Balance of Power is Shifting: Today’s customers are informed and empowered like never before
  • Your Challenge in A Turbulent Economy: Balancing Short term needs and long term goals
  • CRM Framework for Success: Sources of Competitive Differentiation
  • Silos of Information Disconnect the Business Process Leading to Anarchical Organizations
  • Operational Excellence Drives Customer Satisfaction and Delivers Value
  • Adapt to The Customer Experience Evolution: From The Traditional Interaction Channels
  • Leverage Web 2.0 To Engage “Social” Customers & Enrich The Interaction Experience
  • Bring CRM to the mobile workforce to enable customer interaction everywhere & anytime
  • Achieving Decision Excellence in CRM Is Still A Distant Dream For Many Organizations
  • Decision Excellence Translates Into Customer Insight
  • Result: CRM Analytics Will Graduate From Dashboards & Reports to Delivering Higher Business Value & Insight
  • The Future of CRM Lies in the Confluence of the Three Pillars of Excellence
  • SAP’s Holistic Approach to CRM
  • Enterprise Mobility is Highly Complex & Expectations are High
  • SAP’s Mobile Applications Strategy
  • SAP CRM: Easy to Consume, Easy to Deploy
  • Leverage The Power Of Customer Conversations In The Social Web To Enrich Your Business Processes
  • Next Generation Example: Sales Force Automation
  • Leverage Lead Nurturing Information, Social Media and Analytics to Facilitate Lead Qualification
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Cockpit Modeling for SAP CRM Mobile Laptop

Cockpit Modeling for SAP CRM Mobile Laptop is an article provided by SAP AG. This SAP CRM article is intended for SAP System Administrators, Customer Relationship Management (CRM) developer and SAP technology Consultants.
This SAP CRM article applies to SAP CRM Mobile Laptop applications 5.0 and above. This article is written by Ankan Banerjee who got experienced in SAP CRm, application software development in mobile applications and middleware, etc. This SAP Customer relationship management (CRM) article explains you about custom cockpits modeled with mobile application studio for the use in SAP CRM mobile landscape reusing existing tiles and business objects.
Following are the few topics covered in this SAP CRM document.
  • Terminologies used in the document specific to the Mobile Laptop Application
  • Steps performed to create a cockpit for Sales Documents
  • Initial Steps
  • Creating and adding Tiles into the Tile Set
  • Anchor Modeling – Tile Set level
  • Anchor Modelling – Component level
  • Generation and Build
  • Final Cockpit View
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SAP CRM: Simple and Powerful - and Especially Relevant in a Strained Economy

SAP CRM: Simple and Powerful - and Especially Relevant in a Strained Economy is an article provided by SAP AG. This SAP CRM article is intended for SAP System Administrators, Customer Relationship Management (CRM) developer and SAP technology Consultants.
This SAP CRM article is written by Jujhar Singh who got experienced in SAP CRM Product management. This SAP CRM article explains you about Customer relationship management application for meeting current challenges in companies along with the capabilities of SAP CRM for better management of customer interactions.
Following are the few topics covered in this SAP Customer relationship Management document.
  • Value levers for companies to invest in customer relationship management (CRM) solutions
  • What can SAP customers expect from SAP CRM
  • Let’s take these two concepts one at a time. What constitutes the “powerful” in “simple and powerful”?
  • What about “simple”? Do you mean that SAP CRM is easy to use?
  • Now that SAP is firmly ensconced in the world of CRM, how will the latest release of SAP CRM — 7.0 — continue to focus on the “simple and powerful” theme?
  • Can you give us a peek into new functionality that is available in SAP CRM 7.0?
  • Where do you see SAP CRM going in the future — beyond SAP CRM 7.0? What is your vision for the product?
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CRM Functionality in SAP Business All-in-One

CRM Functionality in SAP Business All-in-One is an article provided by teufelsoftware.de. This SAP CRM article is intended for SAP System Administrators, Customer Relationship Management (CRM) developer and SAP technology Consultants.
This SAP CRM article is written by Oliver Merten, SME Solution center EMEA. This article focus on SAP CRM functionality in Business All-in-one and its highly improved features such as better price, built in integration with SAP ERP, Fast ROI, scalability based on SAP CRM 2007.
Following are the few topics covered in this SAP CRM functionality guide.
  • Customers, Partners, Analysts Feedback
  • Phone conference commands
  • CRM Functionality in SAP Business All-in-One Highlights
  • SAP Best Practices Packages Solid foundation for the SAP Business All-in-One solutions
  • CRM functionality in SAP Business All-in-One Scenario Scope
  • CRM functionality in SAP Business All-in-One Further Deliverable
  • Integrated end-to-end processes
  • SAP Customer Relationship Management
  • SAP Customer Relationship Management Marketing
  • SAP Customer Relationship Management Sales
  • SAP Customer Relationship Management Service
  • Deployment Options
  • Using CRM Functionality in SAP Business All-in-One our customers can..
  • Key take-aways
  • SAP Business All-in-One CRM functionality in SAP BAiO Languages
  • The SAP advantage: affordable pricing for mid size companies (indirect channel only)
  • CRM for mid size companies Pricing information
  • Workstream: CRM Enablement Enabling curriculum
  • Workstream: CRM Enablement CRM for BAiO Curriculum 2008
  • Interaction Center
  • Web Channel
  • SAP Best Practices for CRM V1.2007 Features
  • SAP BAIO CRM 2007 - Details
  • Interactive Reporting: Available Reports
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Territory Management in SAP CRM 5.xx

Territory Management in SAP CRM 5.xx is an article provided by SAP AG. This SAP CRM article is intended for SAP System Administrators, Customer Relationship Management (CRM) developer and SAP technology Consultants.
This SAP Customer Relationship Management (CRM) Article explains you about territory management functionality in SAP CRM. This article is written by Max Favilli, Freelance SAP CRM Specialist and he is one of the experienced person for implementing SAP CRM Solutions. This SAP CRM article mainly focus on structuring business partner and sales representative relationships with the help of territory management in SAP CRM 4.xx and 5.xx versions.
Following are the few topics covered in this SAP CRM territory management document.
  • Territory Management
  • Benefits Inherited from Territory Management Adoption
  • Territory Hierarchy Design
  • Conclusions
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Sales Performance Management: Maximize profits with comprehensive sales processes

Sales Performance Management: Maximize profits with comprehensive sales processes is an article provided by SAP AG. This SAP CRM article is intended for SAP System Administrators, Customer Relationship Management (CRM) developer and SAP technology Consultants.
This SAP CRM article focus on how to increase sales performance with SAP CRM. With the help of this article you can create a productive sales force by ensuring salespeople concentrate more on growing, acquiring and maintaining profitable relationships with their customers. Moreover you will learn to view a clear view of prospects, customers and market with the help of SAP CRM.
Following are the few topics covered in this SAP Customer Relationship Management (CRM) Article.
  • Optimize Sales Opportunities
  • Determine Key Performance Indicators
  • Establish an Effective Sales Process
  • Start with a Simple Report
  • Identify Your Most Valuable Accounts
  • Align Your Most Productive Resources
  • Focus on Productive Use of Time and Resources
  • Understand and Evaluate Your Opportunities
  • Review Your Opportunities and Activities
  • Optimize Sales Performance with SAP Customer Relationship Management
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Delivering Superior Customer Value in Communications Firms

Delivering Superior Customer Value in Communications Firms is an article provided by SAP AG. This SAP CRM article is intended for SAP System Administrators, Customer Relationship Management (CRM) developer and SAP technology Consultants.
This SAP CRM article helps you to deliver good customer satisfaction in communication firms by enabling optimal offer creation. This SAP CRM article focus on various strategies, right offers, and SAP CRM real time offer management, etc.
Following are the few topics covered in this SAP CRM article.
  • Strategic Imperatives for Firms in the Communications Industry
  • The Value of Presenting the Right Offers in Real Time
  • SAP CRM Enables Real-Time Offer Management Processes
  • Developing Offers Using Data-Based Customer Insights
  • Presenting the Right Offers at the Right Time
  • Enhancing the Customer Experience with SAP CRM
  • Delivering Customer-Driven Growth with Solutions from SAP
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Improving customer relationships: An integrated approach

Improving customer relationships: An integrated approach is an article provided by SAP AG. This SAP CRM article is intended for SAP System Administrators, Customer Relationship Management (CRM) developer and SAP technology Consultants.
This SAP CRM article is a paper from Economist Intelligence Unit sponsored by SAP. This CRM Article contains various approaches to improve customer relationships. This article shows various CRM strategy lacks and struggling in different companies and its solutions.
This SAP CRM articles covers following few topics.
  • CRM success continues to elude most companies
  • CRM strategy lacks integration across the enterprise
  • Metrics for CRM success may be misaligned
  • Increased spending on CRM initiatives could improve results
  • CRM needs executive leadership
  • Underestimated challenges
  • Silos and turf wars
  • Tactics for CRM success
  • Misaligned metrics
  • Mini-case study: AmerisourceBergen
  • Improving CRM success
  • Four traits of best-practice firms
  • The importance of leadership
  • Mini-case study: Port of San Diego
  • Conclusion: the customer-focused enterprise
  • Appendix: survey results
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mySAP Customer Relationship Management Solution Guide

mySAP Customer Relationship Management Solution Guide is an article provided by SAP AG. This SAP CRM article is intended for SAP System Administrators, Customer Relationship Management (CRM) developer and SAP technology Consultants.
This mySAP CRM guide helps you to designing, implementing and running your mySAP solution in your business organization. This CRM guide helps you to manage mySAP solutions optimally. This guide covers various tasks, tools and documentation of mySAP CRM. This guide is beneficial to CRM Technical consultants, System administrators, Solution consultants, Business process owners, and Support specialists.
Following are the few SAP CRM topics covered in this guide.
  • Getting started
  • Technical system landscape
  • Monitoring of mySAP CRM
  • Management of mySAP technology
  • High availability
  • Software change management
  • Troubleshooting mySAP CRM systems
  • Industry-specific scenarios
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How-to Guide: Implement Value Helps in GenIL Components

How-to Guide: Implement Value Helps in GenIL Components is an article provided by SAP AG. This SAP CRM article is intended for SAP System Administrators, Customer Relationship Management (CRM) developer and SAP technology Consultants.
This article is to help you with general process of how to provide a value help box for a business object attribute displayed on SAP CRM WebClient UI. In this CRM article screen shots and code lines are just examples. You should use a customer namespace for enhancements and not permitted to modify SAP Components.
Complex search help, collective search help and events in search exits other than select and display are not supported in this value help SAP CRM implementation.
Topics covered in this SAP CRM article
  • Introduction
  • Procedures - Value Help for Input Fields in Freestyle Mode, Value Help for Context Node Attributes, Implementing the New Method such as Mapping Strategies and Examples for Search ID Types
  • Example for Custom Search Help
  • Value Help for an Advanced Search
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